The Humans Behind the AI

We build intelligent agents for a living. But last time we checked, we're still human. Mostly.

Gavin Thorne
Co-Founder

Gavin Thorne

CEO

Spent 15 years in sales before realising AI could do the follow-ups he kept forgetting. Now evangelises automation to anyone who'll listen - and a few who won't. Still insists on calling prospects "having a chat."

Mark Williams
Co-Founder

Mark Williams

CTO

If it can be automated, Mark has probably already built it at 2am. Turns caffeine into production-grade AI systems. Once automated his own morning routine and broke the coffee machine. The coffee machine has since been replaced.

Nicholas Mantheakis

Nicholas Mantheakis

Project Manager

The person who turns "we need this yesterday" into an actual timeline. Nicholas keeps every project on track with an alarming fondness for Gantt charts. Has never missed a deadline. Has also never admitted how close it got.

Helen Cross

Helen Cross

Finance & Operations

Keeps the books balanced and the operations running like clockwork. Her spreadsheets have spreadsheets. Once found a 2p discrepancy in a quarterly report and refused to go home until it was resolved. It was resolved.

Sam Oakley

Sam Oakley

AI Support Engineer

First responder when an AI agent needs a talking to. Sam monitors, troubleshoots, and fine-tunes deployments so your customers never notice a thing. Describes his job as "AI whisperer" on LinkedIn. We allow it.

Priya Mehta

Priya Mehta

Onboarding Specialist

Gets new clients from "sounds interesting" to "why didn't we do this sooner" in record time. Armed with checklists, screen recordings, and an unreasonable level of patience. Has onboarded people who thought AI stood for "Adobe Illustrator."

Jake Ellison

Jake Ellison

Voice AI Specialist

Spends his days fine-tuning voice agents until they sound better than most humans. Can spot a dodgy intonation at fifty paces. Does unsettlingly accurate impressions of our AI agents at the pub. Nobody has asked him to stop. Nobody dares.

Lara Okonkwo

Lara Okonkwo

Content & Knowledge Base Manager

The person who gives our AI agents their personality. Lara curates every knowledge base, obsesses over tone of voice, and has strong opinions about comma placement. If an agent sounds helpful and human, that's her doing.

Tom Ashworth

Tom Ashworth

Integration Engineer

Connects everything to everything else. CRMs, calendars, spreadsheets, carrier pigeons - if it has an API, Tom has wired it up. Breaks things enthusiastically on staging so they never break in production. His Slack status is permanently "deploying."

Megan Hale

Megan Hale

Client Relationship Manager

Checks in on clients more often than their own mothers do. Megan makes sure every deployment is performing, every question gets answered, and every client feels like the only one. Her inbox is a war zone. She thrives in it.

Dan Hayashi

Dan Hayashi

Data & Analytics

Turns messy data into dashboards so clear that even the board can understand them. Dan can tell you exactly how many calls converted last Tuesday at 3pm. Has a tattoo of a pivot table. (Unconfirmed, but nobody's checked.)

Chloe Bennett

Chloe Bennett

QA & Testing

Finds the edge cases everyone else missed and enjoys it far too much. Chloe's job is to break things before clients do, and she takes it personally when something slips through. Her test plans have test plans. The agents fear her.

See What We Build

Interactive previews of the systems our team designs, deploys, and manages every day.

Voice AI

Every Call, Handled in Seconds

Incoming Call
Voice AI
Intent Classified
CRM Lookup
Response Delivered
Command Centre

One Dashboard, Every Channel

EngageAI Command Centre
Active Agents
5
Conversations Today
147
Avg Response
3.2s
Sarah Mitchell
Appointment booking
2m ago
James Cooper
Billing inquiry
5m ago SENT
FreshFields Ltd
Contract renewal
12m ago
Select a conversation
JC
James Cooper
Premium Plan
Tenure: 14 months
Last: billing query resolved
AI Agent Response
Automation

Your Playbook, Automated

Automation Playbook
New Lead Follow-up Sales
inquiry demo request pricing
Support Triage Support
complaint refund bug report
Appointment Booking Operations
schedule availability booking
Without AI
Customer waited 4 hours for a callback. Lead went cold.
With EngageAI
AI agent called back in 8 seconds, qualified the lead, and booked a demo.
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