Privacy Policy
How EngageAI protects and handles your information
EngageAI is a trading name of Stixx Digital Ltd (Company No. 11767230), registered at Suite 128, iCentre, Howard Way, Newport Pagnell, MK16 9PY.
Privacy Policy for EngageAI
Effective: 12th January 2024 · Updated: 15th November 2024EngageAI ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, website, or platform.
1 Information We Collect
1.1 Personal Information
- Name
- Email address
- Phone number
- Payment and billing information
1.2 Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and interactions
1.3 Customer Data
- Uploaded files and documents
- Messages and communications
2 How We Use Your Information
- Provide and maintain our services
- Process transactions
- Communicate updates and service information
- Monitor usage and ensure security
- Comply with legal obligations
3 Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Payment processors, hosting providers, and other third parties that assist in delivering our services.
- Legal Authorities: When required by law, regulation, or legal process.
4 Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption in transit using TLS 1.2+
- Regular security assessments
- Access controls and authentication
5 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Upon request, we will delete or anonymise your data in accordance with applicable law.
6 Your Rights
Under applicable data protection laws, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data where appropriate.
Restriction
Request restriction of processing of your personal data.
Data Portability
Request transfer of your data to another service provider.
Objection
Object to the processing of your personal data in certain circumstances.
To exercise your rights, contact support@engageaipro.com
7 Cookies
We use cookies to enhance your experience on our website and for analytics purposes. You can manage your cookie preferences through your browser settings.
8 International Data Transfers
We may transfer your data outside of the UK/EU. In such cases, we ensure compliance with applicable data protection laws through appropriate safeguards.
9 Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated to you directly.
10 Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@engageaipro.com