GDPR Policy
How EngageAI protects and handles your information in compliance with GDPR
GDPR Policy for EngageAI
Effective: 15th January 2024 · Updated: 12th September 2024EngageAI ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information, in compliance with the General Data Protection Regulation (GDPR).
1 Data Controller Information
EngageAI acts as the Data Controller for the personal data we process. If you have any questions about how we handle your data, you can contact us:
- Email: support@engageaipro.com
- Address: Suite 128, iCentre, Howard Way, Newport Pagnell, MK16 9PY
2 Information We Collect
2.1 Personal Data
- Contact details (name, email, phone number)
- Financial information (billing and payment details)
2.2 Usage Data
- IP address
- Browser type and version
- Interaction data (pages visited, features used)
2.3 Special Categories of Data
We do not intentionally collect special category data (e.g., health, ethnicity, political opinions) unless explicit consent has been provided.
3 Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual Necessity: To perform our obligations under a contract with you.
- Legitimate Interests: To improve our services and ensure platform security.
- Legal Obligations: To comply with applicable laws and regulations.
- Consent: Where you have given explicit consent for specific processing activities.
4 How We Use Your Data
- Provide and manage our services
- Communicate updates and service-related information
- Improve our platform and user experience
- Ensure the security of our systems and data
5 Data Sharing and Transfers
We may share your data with:
- Service Providers: Third parties that help us deliver our services (e.g., payment processors, hosting providers).
- Legal Authorities: Where required by law or regulation.
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the relevant authorities
6 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. When data is no longer needed, it will be securely deleted or anonymised.
7 Your GDPR Rights
Under the GDPR, you have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data ("Right to Be Forgotten").
Restriction
Request restriction of processing of your personal data.
Data Portability
Request transfer of your data to another service provider in a structured format.
Objection
Object to the processing of your personal data in certain circumstances.
We may require verification of identity before fulfilling requests. To exercise your rights, contact support@engageaipro.com
8 Data Security
We implement robust security measures to protect your data, including:
- Encryption in transit using TLS 1.2+
- Regular security audits and assessments
- Role-based access controls
9 Cookies
We use cookies to enhance your experience and for analytics purposes. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
10 Changes to This Policy
We may update this GDPR Policy from time to time. Updates will be posted on this page, and significant changes will be communicated to you directly.
11 Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
12 Contact Us
If you have any questions about this GDPR Policy or wish to exercise your rights, please contact us at:
Email: support@engageaipro.com