Privacy Policy
Privacy Policy for EngageAI
Effective Date: 12th January 2024
Last Updated: 15th Novembet 2024
EngageAI (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, website, or platform.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
•Name, email address, phone number, and other contact details.
•Payment and billing information for transactions.
1.2 Usage Data
•IP address, browser type, device information, and operating system.
•Details of your interactions with our website or services, including pages visited and time spent.
1.3 Customer Data
•Any data provided by you or your organisation during the use of our services, including uploaded files or messages.
2. How We Use Your Information
We use your data to:
•Provide, maintain, and improve our services.
•Process transactions and send invoices.
•Communicate with you regarding updates, support, and service changes.
•Monitor usage and detect security issues or fraudulent activities.
•Comply with legal obligations.
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing purposes. Your data may be shared with:
•Service Providers: Third-party vendors to perform necessary services, such as payment processing or hosting.
•Legal Authorities: When required to comply with legal obligations or protect our rights.
4. Data Security
We implement robust measures to protect your data, including:
•Encryption of data in transit (TLS 1.2 or higher) and at rest.
•Regular security assessments and monitoring for vulnerabilities.
•Access controls to ensure only authorised personnel can access your information.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Customer data is securely deleted or anonymised upon request or termination of services.
6. Your Rights
You have the following rights regarding your personal data:
•Access: Request a copy of the data we hold about you.
•Correction: Update or correct inaccurate information.
•Erasure: Request deletion of your personal data.
•Restriction: Limit how we process your data.
•Data Portability: Receive your data in a machine-readable format.
•Objection: Object to processing based on legitimate interests.
To exercise your rights, contact us at support@engageaipro.com.
7. Cookies
Our website uses cookies to enhance user experience and analyse performance. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
If you are accessing our services outside the UK or EU, your data may be transferred to countries with different data protection standards. We ensure all transfers comply with applicable laws and safeguard your information appropriately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you directly.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@engageaipro.com