GDPR Policy
Privacy Policy for EngageAI
Effective Date: 15th January 2024
Last Updated: 12th September 2024
EngageAI (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information, in compliance with the General Data Protection Regulation (GDPR).
1. Data Controller Information
EngageAI operates as the Data Controller for the personal data we process. For inquiries, contact:
Email: support@engageaipro.com
Address: [Insert Business Address]
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal data:
• Contact details: Name, email address, phone number, and organisation details.
• Financial information: Payment details and transaction records.
2.2 Usage Data
• IP address, browser type, operating system, and interaction data with our website and services.
2.3 Special Categories of Data
We do not collect sensitive personal data unless explicitly required and consented to by you.
3. Lawful Basis for Processing
We process your personal data under the following legal bases:
• Contractual Necessity: To provide and deliver our services.
• Legitimate Interests: To improve our services and monitor security.
• Legal Obligations: To comply with applicable laws and regulations.
• Consent: For activities such as marketing communications, where explicit consent is required.
4. How We Use Your Data
We use your personal data for:
• Providing and managing our services.
• Communicating with you about updates, billing, and support.
• Improving our platform through analytics and feedback.
• Ensuring security and compliance with legal requirements.
5. Data Sharing and Transfers
We may share your data with:
• Service Providers: Trusted third parties for services like hosting, payment processing, and customer support.
• Legal Authorities: When required by law or to protect our rights.
If your data is transferred outside the European Economic Area (EEA), we ensure it is safeguarded through mechanisms such as:
• Standard Contractual Clauses (SCCs).
• Data adequacy decisions by the European Commission.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Once the retention period ends, data is securely deleted or anonymised.
7. Your GDPR Rights
Under GDPR, you have the following rights:
• Access: Request access to your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure (“Right to Be Forgotten”): Request deletion of your data.
• Restriction: Limit the processing of your data.
• Data Portability: Obtain a copy of your data in a machine-readable format.
• Objection: Object to the processing of your data for legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent at any time for activities requiring consent.
To exercise these rights, contact us at support@engageaipro.com. We may require verification of identity before fulfilling requests.
8. Data Security
We implement robust security measures to protect your data, including:
• Encryption of data in transit (TLS 1.2 or higher) and at rest.
• Regular audits and monitoring of our systems.
• Role-based access controls to ensure only authorised personnel access your data.
9. Cookies
We use cookies to enhance your experience and analyse usage. You can manage your preferences through your browser settings. For more details, refer to our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated directly to you where required.
11. Complaints
If you believe your data has been mishandled, you have the right to lodge a complaint with your local data protection authority. For the UK, contact the Information Commissioner’s Office (ICO):
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Email: support@engageaipro.com